clients &
experience
CLIENT:
State Agency
PROJECT:
• Designed, managed and executed program by which federal funds were distributed as part of Emergency Relief for Rental Assistance
• Set up processes for stakeholder groups including KPIs, processes and reporting (technology, finance, marketing, operations, staffing/HR, policy)
• Provided reporting on an ongoing basis, internally and externally (US
Treasury)
DATE OF WORK:
Oct 2021 to
present
CAPABILITY:
Program Management
CLIENT:
Hotel Entity
PROJECT:
• Facilitated the development of a business case and implemented a solution for an international hotel chain across its ~700 hotels that fulfills the compliance requirements, goals, and objectives required by the EU’s PSD2 directive
• Provided program management and governance across internal and external stakeholder groups that included development and maintenance of program plan, and development of contingency planning and associated financial and business impact
• Created documents / white papers needed for UK Hospitality subgroup, stakeholders or as needed for other purposes
• Coordinated the development of a short term and long term solution approach across multiple third parties (e.g., Elavon, 3C, OTAs, Oracle, PM Pro)
• Supported analysis of current and future state business processes, impact analysis and stakeholder assessment
• Performed change management functions including: stakeholder impact assessment and refinement and execution of the communications plan
• Worked with Procurement and business owners on the negotiation, execution and management of the commercial agreements and T&Cs for OTAs, GDSs, PMS, GRS solutions
DATE OF WORK:
June 2019 to
March 2021
CAPABILITY:
Program Management
Change Management
Business Solution Design
& Analysis
Contract Negotiation
CLIENT:
Media Company
PROJECT:
• Analyzed current performance across digital, print and television platforms (subscription revenues, advertising revenues, engagement, traffic)
• Developed list of key initiatives to achieve growth goals over 3 year period that included new digital product offerings, content verticals, advertising vehicles and partnerships
• Built business plans for approved initiatives that included financial projections, risk/benefit analysis, qualitative and quantitative marketing
• Executed pilot programs for approved initiatives to test assumptions and make adjustments prior to full rollout
DATE OF WORK:
June 2017
to Jan 2018
CAPABILITY:
Digital Strategy Planning
Business Case Development
Marketing Analysis
Program Management
CLIENT:
Utility Company
PROJECT:
• Designed a common technology solution for core Human Resources functions to better attract and manage their employees, at scale, through better processes, data integrity, and enhanced technology
• Identified, completed and documented a root cause analysis on the current configuration of the human resources system being utilized
• Documented the current processes for benefits, compensation and payroll, onboarding, off boarding (i.e., employee separations), pay for performance, and talent acquisition
DATE OF WORK:
June 2021 to
Oct 2021
CAPABILITY:
CLIENT:
Staffing/ Consulting Services Company
PROJECT:
• Evaluated and identified improvement opportunities in how the current IT Portfolio Management Office (PMO) of an international staffing / consulting services company operates across people, process, and technology dimensions
• Identified opportunities to better manage business stakeholders’ expectations, drive enhanced insight into project progress for decision making purposes, and gain predictability into future IT needs
• Conducted a current state assessment of organizational structure including roles, responsibilities and skills which included gaps/deficiencies
DATE OF WORK:
March 2021 to
May 2021
CAPABILITY:
Change Management
Current / Future State Assessment
CLIENT:
Financial Services
PROJECT:
• Provided client with the development and refinement of user personae and needs, and internal and external customer input & feedback to product concepts to help drive the user experience of a new customer portal and employee workbench
• Managed cross-functional project teams across IT, Concurrency developers, and other business leaders to drive the customer journeys and experience and help with the transition of an internal product leader to own product for the project
DATE OF WORK:
July 2019
to Jan 2020
CAPABILITY:
CLIENT:
Software, Data and Media Company
PROJECT:
• Provided assessment of current newsletter strategy, identifying capabilities and gaps, top line P&L and audience & engagement metrics
• Negotiated multimedia partnerships to support development of new digital product offerings
• Provided program management for the build out of in house video capability and studio at company headquarters
DATE OF WORK:
Aug 2019
to May 2020
CAPABILITY:
Program Management
Contract Negotiation
Digital Strategy Assessment
CLIENT:
Non Profit Scientific Organization
PROJECT:
• Worked closely with leadership team to deliver an external review and evaluation of the company’s portfolio of products and services based on external and internal research and findings
• Conducted interviews with past, current and potential customers to understand how they currently value the product/service portfolio, conduct needs assessment and identify gaps
• Conducted external research to provide opportunities for growth via current and incremental product, service, and overall competitive market analysis
DATE OF WORK:
July 2018 to
Dec 2018
CAPABILITY:
Workshop Facilitation
Customer Interviews
Research / Competitive Analysis
CLIENT:
Media Company
PROJECT:
• Completed a comprehensive analysis of risks to state funding for public radio that could threaten company subsidiaries and stakeholders
• Conducted external competitive assessment of other relevant and applicable federated models
DATE OF WORK:
May 2017
to Oct 2017
CAPABILITY:
Competitive Research and Analysis
Risk / Benefit Analysis
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